Our Policy

Madrain Pty Ltd has established a commitment to effectively managing the quality of the services it delivers to customers and the community.

THIS COMMITMENT INCLUDES :

  • Establishing measurable objectives and targets to ensure continual improvement aimed at the elimination of defects.
  • Documenting, using and reviewing work procedures that avoid nonconformities.
  • Reviewing these procedures to ensure they remain appropriate and effective.
  • Complying with all relevant legislation, regulations, standards and codes of practice that are applicable to this organisation.
  • Consultation with all staff members, the community and other interested parties.
  • Providing training, education and resources to staff to implement the Integrated Management System.
  • Identifying and quickly resolving quality issues.
  • Regularly monitoring the performance of service delivery.
  • Ensuring that the public is aware of our quality management program.

OUR COMMITMENT TO OUR STAFF INCLUDES :

  • Skill development of all employees to achieve Madrain Pty Ltd’s objectives.
  • Reviewing and evaluating training needs.
  • Assisting employees to reach their full potential.

OUR COMMITMENT TO OUR COMMUNITY INCLUDES :

  • Addressing issues identified by members of the community and other clients so that complaints and concerns are quickly and adequately addressed.
  • This policy is reviewed annually to ensure it remains relevant and appropriate to the organisation.